Contact
Reachability is our business — including our own.
Write to us; on business days we reply within 24 hours. With the right subject line, your request lands straight with the right team:
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01 Support
Help with your ID
Activation, account, notifications or plans — we'll help. Tip: the step-by-step guide answers most things right away.
Write an email
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02 Order
Order & shipping
Questions about your order, delivery, returns or cancellation. With your order number in the subject, it's fastest.
Write an email
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03 Business
Business customers
BrandID, ServiceID or OEM integration: describe your use case — you'll get a concept, samples and a quote.
Write an email
Before you write
The fastest answers.
Most requests are sorted here — otherwise we look forward to your email.
How fast do I get a reply?
On business days, usually within 24 hours. We're a small team in Wuppertal — so you get a real reply instead of a ticketing system.
Where is my order?
As soon as your order has shipped, you get an email with a DHL tracking link. Within Germany, DHL usually delivers in 1–2 business days after dispatch.
I'm stuck on activation.
The activation guide walks you through step by step — in under two minutes. If it's still stuck after that, write to us with the code from your activation card.
How do I return something?
You can return unactivated products within 30 days — all the details, the sample form and the rules for partial returns from sets are in the cancellation policy. Important: activation ends the right of return.
How do I reach you by post?
SilentLink UG (haftungsbeschränkt), Heinz-Fangman-Straße 2–6, 42287 Wuppertal. For anything urgent, though, email is the much faster route.
SilentLink
Still browsing rather than writing?
Most answers are already on the product pages — including a live demo of what a finder sees.