Terms and Conditions

§ 1 Scope

(1) These Terms and Conditions (T&C) apply to all orders placed through the online shop at silentlink.de operated by SilentLink UG (haftungsbeschränkt), Heinz-Fangman-Straße 2–6, 42287 Wuppertal (hereinafter “SilentLink”, “we”).

(2) They apply to consumers (§ 13 BGB) and entrepreneurs (§ 14 BGB). Individual provisions apply, according to their wording, only to one of the two groups. Deviating terms of the customer do not become part of the contract unless we expressly agree to their validity.

(3) These T&C do not apply to business-customer solutions outside the online shop (in particular white-label promotional items “BrandID”, service solutions “ServiceID” and OEM integrations); these are provided on the basis of separate offers and contracts.

§ 2 Conclusion of contract

(1) The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order.

(2) By submitting the order via the order button, you make a binding offer to conclude a purchase contract. The confirmation of receipt of the order is sent immediately after submission and does not yet constitute acceptance. The contract is concluded when we accept your order by order confirmation via email or dispatch the goods, at the latest upon receipt of the goods.

(3) The contract language is German. We store the contract text; you will receive the order data with the order confirmation by email.

§ 3 Prices and shipping costs

(1) All prices are in euros including statutory value added tax.

(2) Any additional shipping costs are shown during the ordering process before the order is placed. For orders of 30 € or more, we deliver free of shipping charges within Germany.

(3) Tiered and promotional prices (e.g. volume discounts) apply in the amount shown during the ordering process at the time of the order.

(4) Volume tier prices are tied to the quantity ordered. If an order is partially returned (withdrawal or voluntary right of return) and the tier condition is thereby no longer met, the purchase price of the retained products is recalculated at the tier price applicable to the retained quantity; the difference to the amount paid is refunded. The same applies to free shipping from 30 €: if the value of the retained products falls below this threshold due to the partial return, the regular standard shipping costs are offset against the refund amount. Details and a calculation example can be found in the Right of Withdrawal.

§ 4 Payment

Payment is made, at your choice, via the payment methods offered during the ordering process, currently: PayPal, Klarna, credit card (Visa, Mastercard, American Express) as well as Apple Pay and Google Pay. Processing is carried out via our shop service provider or the respective payment service provider; their supplementary terms may apply.

§ 5 Delivery and retention of title

(1) Delivery within Germany is by DHL. Orders received and paid on business days (Monday to Friday) by 2:00 p.m. are usually dispatched the same day; the delivery time is usually 1–2 business days from dispatch. Deliveries to other countries currently only take place by separate agreement.

(2) The goods remain our property until full payment.

(3) Vis-à-vis entrepreneurs, the risk of accidental loss passes to the customer upon handover of the goods to the transport service provider.

§ 6 Right of withdrawal

(1) Consumers have a statutory right of withdrawal of fourteen days. The details can be found in the Right of Withdrawal, where you will also find the Model Withdrawal Form.

(2) The right of withdrawal expires prematurely upon activation of the product: through activation, the individual contact code is permanently assigned to your customer account and the product is personalised according to your personal needs (§ 312g (2) No. 1 BGB). We point this out separately during the activation process; activation requires your express confirmation.

(3) In addition, we grant consumers a voluntary right of return of 30 days from receipt of the goods — for non-activated, complete and undamaged products. The details can be found in the Right of Withdrawal; the statutory right of withdrawal and the statutory warranty remain unaffected.

(4) Entrepreneurs have no right of withdrawal; the voluntary right of return applies only to consumers.

§ 7 Activation and use of the SilentLink platform

(1) The products provide their contact function through activation via the SilentLink platform. Basic use (“Starter”) is permanently free of charge; optional extended plans (e.g. Plus, Premium) are not part of the goods purchase and are concluded separately within the platform under the conditions specified there.

(2) Each contact code is unique. Contact codes of products returned to us in the course of a withdrawal or reversal are permanently blocked upon receipt of the return and not reissued.

(3) The use of the platform for unlawful purposes — in particular harassment, deception about identity or the transmission of unlawful content via the contact function — is prohibited. In the event of misuse, we are entitled to block individual contact codes.

(4) We strive for high availability of the platform, but within the scope of the goods purchase we do not owe uninterrupted availability. Maintenance work and disruptions beyond our control may temporarily restrict availability.

(5) The use of the platform — in particular in the free Starter plan — is subject to fair use. To ensure stable operation and protect against misuse, we may reasonably limit the type and scope of use (e.g. the number of messages and calls mediated via the platform within certain periods) and, upon reaching these limits, temporarily suspend individual channels or redirect them to a free replacement channel (e.g. email). The applicable performance and usage limits of the plans are shown in the platform.

§ 8 Statutory warranty

(1) The statutory rights in respect of defects apply.

(2) For entrepreneurs, the limitation period for claims for defects is one year from delivery of the goods; the statutory special provisions (in particular in cases of fraudulent intent, damages under § 9 as well as recourse claims under §§ 445a, 478 BGB) remain unaffected.

§ 9 Liability

(1) We are liable without limitation for intent and gross negligence, for damages resulting from injury to life, body or health, as well as under the Product Liability Act and to the extent of a guarantee assumed.

(2) In the case of a slightly negligent breach of essential contractual obligations — i.e. obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely — our liability is limited to the foreseeable damage typical of the contract. Otherwise, liability for slight negligence is excluded.

(3) The products are contact and notification solutions. They do not replace official markings, medical emergency care or theft protection; the success of contact being made by third parties (e.g. finders) cannot, by its nature, be owed.

§ 10 Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG). The European Commission's former platform for online dispute resolution (ODR platform) was discontinued on 20 July 2025.

§ 11 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Vis-à-vis consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of their country of habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Wuppertal.

(3) Should individual provisions of these T&C be invalid, the validity of the remaining provisions remains unaffected.