01 Playgrounds
Play & sports facilities
Broken play equipment, a loose screw, a damaged bench: reports arrive with location and photo — important for safety and for documenting regular inspections.
Sector · Municipalities & Public Sector
Citizens report — the depot knows about it.
A broken piece of play equipment, an unlit bus stop, an overflowing bin: citizens would report it — if only the path weren't so cumbersome. Find the government form, work out the right office, describe the location. A QR code right on the object turns reporting into a matter of seconds: scan, choose a topic, send. With location and photo, documented, straight to the responsible public works depot.
- 0
- apps · for citizens
- 24/7
- reportable, no office opening hours
- 1 scan
- from damage to report with location
- from €0.50
- per report point per month
Why defects go unaddressed
People do want to report — just not like this.
The good intention is there: most people would report damage in public space. What it fails on is the path — finding the right office, filling in a form, describing the location in words. Hardly anyone downloads a dedicated defect-reporting app for that one case. So the defect stays unaddressed until it's spotted or someone gets hurt.
A QR code right on the object lowers the barrier to a single scan. The location is already known via the code, the topic is pre-structured, a photo attached in seconds. The report lands documented with the right department — no app, no sign-in, no hunt for the right office.
- Location is unambiguous via the code — no description needed
- Accessible to all citizens: just the phone camera, no app
- Documented with photo and timestamp — including for your duty to maintain safety
Where the code helps
Public space, reported.
You define topics and the responsible departments per location type.
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02 Transport
Bus stops & signage
Vandalized shelters, bent signs, faulty displays: reported where they stand, to the responsible operator.
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03 Lighting
Street lighting
The dark lamp gets reported by the citizen passing by — with the pole location, instead of "it's dark somewhere on Sample Street".
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04 Green & cleanliness
Parks, paths & bins
Overflowing bins, fly-tipping, damage to paths and green spaces — structured to the depot, instead of to the wrong office.
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05 Buildings
Public buildings
Schools, halls, offices: visitors and staff report defects right on the spot — without the detour through administration.
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06 Waterways & infrastructure
Bridges, drains, hydrants
Anomalies on infrastructure are reported with a clear assignment — with a photo as the basis for a quick assessment.
Frequently asked questions
Defect reporting for the municipality.
Do citizens have to install an app?
No. The normal phone camera is enough — the scan opens a web page with your topics. That's exactly the advantage over a dedicated defect-reporting app: it works for everyone, on the spot, without installation and without an account.
Does the report reach the right department?
Yes. Topics and recipients are defined per location type — playground to the parks office, lighting to the operator, road to the depot. Delivery is by email, compatible with your existing case or ticketing system.
Does this help with the duty to maintain safety?
The reports are documented with location, photo and timestamp. That complements your regular inspections with a low-barrier citizen channel and creates a traceable point of entry — the legal assessment naturally stays with you.
What about false or duplicate reports?
Reports come from predefined topics, and every report is uniquely assigned to a location — so duplicate reports about the same object are easy to spot. Codes that cause trouble can be blocked and replaced.
What does a municipal defect reporter cost?
From €0.50 per report point per month, plus a one-off setup — no contract lock-in, with volume pricing. Start with one area (e.g. all playgrounds), then expand. Details on the ServiceID page.
The product behind it
The defect reporter is called ServiceID.
The solution on this page is ServiceID by SilentLink — a reporting platform on the same routing infrastructure that carries our consumer products every day. Made in Germany, servers in Germany and the EU, GDPR-compliant.
On the product page you'll find deployment scenarios, integration, terms and the honest comparison with hotline, reporting app and sensor technology.
- Topics and departments configurable per location type
- Weatherproof codes for outdoor use
- Privacy-compliant: anonymous reporting possible, servers in DE & EU
The platform in the field
In the field, not in the official gazette.
The routing that delivers your citizen reports runs every day in consumer use across the SilentLink product family. Here's what those users say:
4,9
out of 5 · 109 reviews
5 92 %
4 8 %
3 0 %
2 0 %
1 0 %
Municipal defect reporter
Make reporting citizen-friendly.
Tell us the location types and the rough number of report points — you'll get a concept, a sample setup and a quote. Two fields are enough, reply on business days within 24 hours.
Your contact
AS
You speak directly with us — the people who built the system, not a reseller.
- Reply within 24 h on business days
- Free & no obligation
- Software made in Germany · Servers in DE & EU · GDPR-compliant
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