01 Entrance & stairwell
Common areas
Lighting, intercom, cleaning, bulky waste: defects in shared areas get reported where they're noticed — not only at the next inspection walk.
Sector · Property Management & Housing
Report defects — before they escalate.
Between tenant and property manager there's usually a cumbersome reporting path: office hours missed, an email with no details, a note in the mailbox. Small defects sit unaddressed until they get expensive. A QR code in the stairwell or on the property turns reporting into a matter of seconds — structured, with location and photo, straight to the right place.
- 0
- apps · for tenants and visitors
- 24/7
- reportable, including weekends
- 1 scan
- from defect to report with photo
- from €0.50
- per report point per month
The daily problem
The small defect gets expensive because no one reports it.
A dripping tap in the stairwell, a broken door intercom, a failed basement light: the tenant would report it — but management is only reachable during office hours, they don't know the contact form, and for a phone call the matter is "too small". So nothing happens, until the drip becomes water damage.
A QR-code defect reporter lowers the barrier to a single scan. The report arrives complete — with property, area and photo — and lands straight with the caretaker or in your management office. No callback tag, no half-given details.
- Reachable around the clock, including outside office hours
- Every report with property, area, photo and timestamp
- For tenants, tradespeople and visitors — no app, no account
Where the code sits
One report point per common area.
You define topics and recipients per property — the elevator reports something different from the stairwell.
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02 Elevator & services
Elevator, heating, services
Faults on the elevator or building services arrive with a clear assignment — the technician knows in advance what it's about, instead of guessing on site.
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03 Outdoor & yard
Yard, underground garage, grounds
A broken barrier, a dead outdoor light, damage to the playground: weatherproof codes stay permanently scannable outdoors too.
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04 Vacancy & handover
Apartment inspection
At move-out and handover, damage is documented with photo and timestamp — cleanly assigned to the unit, without loose paper.
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05 HOA
Owners' association
A single reporting path for all owners and residents instead of ten different phone numbers and email chains.
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06 Commercial
Commercial units
Tenants of retail and office space report defects in a structured way — with clear responsibility between tenant, management and service provider.
Frequently asked questions
Defect reporting for property management.
Do our tenants need an app?
No. The normal phone camera is enough — the scan opens a web page with your topics. That's exactly why it works for all tenants, including older residents, visitors or tradespeople who wouldn't install an app.
How do we know which property the report comes from?
Each code is uniquely assigned to a property and area. So the report never arrives as "somewhere in the building", but as "12 Sample Street, stairwell, broken lighting, photo attached".
Does the report reach us or go straight to the caretaker?
You decide that per property. Recipients can be the management office, the responsible caretaker or a service provider — several at once as well. Delivery is by email, compatible with your property management software as long as it can read a mailbox.
What about prank or false reports?
The structure protects you: reports come from predefined topics, and every report is assigned to a property. If a code causes trouble, it can be blocked and replaced. In practice, the value of early, complete reports clearly outweighs it.
What does a QR defect reporter cost?
From €0.50 per report point per month, plus a one-off setup — no contract lock-in, with volume pricing by number of properties. Details on the ServiceID page.
The product behind it
The defect reporter is called ServiceID.
The solution on this page is ServiceID by SilentLink — a reporting platform on the same routing infrastructure that carries our consumer products every day. Proven technology, not a concept.
On the product page you'll find deployment scenarios, integration, terms and the honest comparison with hotline, reporting app and sensor technology.
- Topics and recipients configurable per property and area
- Weatherproof codes for indoor and outdoor areas
- Documented: every report with property, photo and timestamp
The platform in the field
Proven in everyday use.
The routing that delivers your tenant reports runs every day in consumer use across the SilentLink product family. Here's what those users say:
4,9
out of 5 · 109 reviews
5 92 %
4 8 %
3 0 %
2 0 %
1 0 %
Defect reporter
Fewer callbacks, complete reports.
Tell us the number of properties you manage — you'll get a concept, a sample setup and a quote. Two fields are enough, reply on business days within 24 hours.
Your contact
AS
You speak directly with us — the people who built the system, not a reseller.
- Reply within 24 h on business days
- Free & no obligation
- Software made in Germany · Servers in DE & EU · GDPR-compliant
Prefer to write? Briefly outline your project — reply within 24 hours on business days.
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